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Support and Service


ARI puts customer service first and operates with old fashioned values and respect for our customers. Your call will always be answered by a real person, never an automated system, during normal business hours. We strive to ship all orders the same day they are received. If you have an issue with one of our products, you will be able to talk to the person on the phone the that has designed or built your product.

"The customer service has been outstanding. It is always appreciated when I don’t have to get involved and companies behave in a professional/prompt manner with members of my lab. I have been involved in the background just watching and learning, FYI.  Thank you so much for your help."


Bret D. Freudenthal, Ph.D. 

University of Kansas Medical Center

We have a broad range of service option to keep your instruments running at peak performance. We have affordable extended warranty options to meet the needs and budgets of University laboratories. To learn more contact us or your ARI representative.

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